*Looking for our Refund and Return Policy? Keep scrolling to the bottom, or jump right to it.

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Ordering Policies

You Can Edit Your Order Before the Deadline

Changed your mind or want to add something? Go ahead. You can update your order anytime before the deadline closes. Just know that whatever's in your cart when the deadline hits is what gets packed for you. We don't send a confirmation email for edits, so double-check before the cutoff. One order per cycle, per customer.

No Changes or Cancellations After the Deadline

Once the deadline passes, we can't make changes or accept cancellations. We know that feels firm — but here's the honest reason: the moment that deadline closes, we're packing your order so it arrives in the best condition possible. Real food from a real farm runs on real timing.

Your Order Total Is an Estimate

Because meat is priced by the pound, your final total may be slightly higher or lower than what you see at checkout. Once everything is packed and weighed, we'll charge the card you have on file and email your receipt. You pay for exactly what you get.

What Happens If Something Is Out of Stock

We do our best to keep inventory accurate, but occasionally something slips through. If an item becomes unavailable after you've ordered, we'll reach out by phone or email. If you can get back to us within 3 hours, we can swap it for something else. If we don't hear from you in time, we'll remove the item and adjust your total. And if your order qualified for free shipping, we'll still honor that — because the mix-up was on our end. You'll see any changes noted in your final order email.

Please Unpack Your Delivery the Same Day It Arrives

When your order lands at your door, plan to unpack it that day. Look everything over and get your perishables stored right away. If something is missing, that's on us and we'll make it right. But if items spoil because they weren't unpacked in time, we aren't able to take responsibility for that. We also can't be held responsible for delays or damage caused by the shipping carrier once it leaves our hands.

Pickup Orders Need to Be Picked Up on Time

If you're doing pickup, please come on the day and during the time provided. We aren't able to hold orders after that window.

Payment for Delivery Orders

We accept all major credit and debit cards. You'll need a card on file to place an order — you'll be prompted to add one when you check out for the first time. Once your order is packed and weighed, we'll charge your card for the final total and email your receipt. This typically happens within 2–3 days of delivery.

Payment for Pickup Orders

You can pay by card online for all pickup options. If you prefer to pay at pickup, some locations accept cards, checks, and cash. We'll let you know what's available for your pickup spot.

If Your Card Is Declined

Once the editing deadline passes, we're committed to getting your order to you — and we ask that you're committed to receiving and paying for it. If your card doesn't go through, you'll get an email from us. We need to hear from you within 24 hours so we can sort it out. You can update your card or add a new one here. If we don't hear back, we reserve the right to cancel your orders or deactivate your account.

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Return and Refund Policy

No Returns or Exchanges

Because we're working with perishable food, we can't accept returns. That said, we stand behind everything we send you. If something isn't right, contact us within 30 days of receiving your order and we'll work it out.

Deposits Are Non-Refundable

Deposits on pre-ordered products are non-refundable and non-transferable.

When We'll Issue a Refund

We're proud of what we raise and how we raise it. If something arrives defective or not as described, we want to know. Refunds are available in these situations:

• Defective Products: If you think something is off — spoilage, contamination, damage that happened before it reached you — contact us within 30 days of receiving your order.
• Incorrect Orders: If you received the wrong product, let us know within 3 days and we'll make it right with a full refund or replacement.

How to Request a Refund

Reach out within 30 days of receiving your order. You can email us at dana@grasspoweredpoultry.com or call 740.408.3500. When you do, please include:

• Your name
• Order number
• Description of the issue
• Photos of the product, if you can

Review: We'll look into it promptly and may follow up with a question or two if needed. We reserve the right to limit refunds and replacements.

Resolution: If your claim is approved, we'll refund your original payment method within 7 days.

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Contact Us

Questions about any of this? We're easy to reach.

Email: dana@grasspoweredpoultry.com

Phone: 740.408.3500

Address: 6789 Carper Lane, Hillsboro, OH 45133

Thank you for supporting Grass Powered Poultry & Meats. We don't take your trust lightly — and we're glad you're here.